I have been a loyal Chase Bank customer for years. I have had home equity loans, a mortgage and even credit cards through them. Never been late on a payment once. I use the Chase bill pay via Chase online because I like making my payments online. I can’t remember the last time I wrote a check and stuck it in the mail. Heck, I don’t even know how much postage is anymore. I guess it’s a sign of the times and one of the reasons that the U.S. postal service is having such hard times. Anyway, I still use paper statements to trigger me into paying my bills. So, I’m not completely paperless. I got a notice from Chase the other day that they were going to charge me a $20 late fee. I was dumbfounded, as I always pay my bills. So, I got online and lo and behold, somehow I got switched to paperless statements. I called Chase and explained that I did not request to become paperless and still wanted a paper statement, and that’s the reason I missed my payment. I asked them to credit the $20 late fee, but they would not. Plus, there’s quite a bit of interest charged to the account. This is an account that I pay every month. We use it for gas, groceries, eating out and everything else. Needless to say I’m a little upset. I told them to make sure to send me paper statements from now on, and I’m definitely going to mark
the due date in my calendar and keep my eye out. I may even take my business elsewhere. I generate more than $20 revenue per month for them, so I don’t think they would want to lose me as a customer. Oh well, that’s my rant for the day.
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